About etech
About etech
Blog Article
Etech’s world wide facilities – Onshore, Nearshore, and Offshore, provide the abilities to customize the solution that ideal healthy all of your current requirements. With Etech’s world-wide outreach, Etech is usually accessible to assistance your consumers and provide dependable Fantastic encounters.
a gaggle of devoted leaders in the Speak to Heart field who are keen about generating a remarkable big difference for our
About us Etech provides future-generation BPO answers. a worldwide minority-owned business enterprise, Etech has established and trademarked how to turn your knowledge into strategic insights. Leveraging the power of synthetic plus human intelligence Etech improves training and coaching to concentrate on significant behaviors making enhanced shopper activities and shareholder worth. Etech introduced in 2003 with only 400 personnel and just one Call Middle in Nacogdoches, Texas.
Etech is definitely an omnichannel shopper engagement solutions service provider for many of the earth’s foremost and many respected makes. The knowledge Etech has acquired across a variety of small business verticals permits us to consistently provide Fantastic, private client encounters.
find out more lifetime At Etech Etech believes in Functioning hard and playing really hard and strives for making staff members really feel empowered and self-confident in the job They may be undertaking.
At QEval, we’re devoted to encouraging Make contact with facilities enhance their overall performance by way of very clear, actionable insights. Our overall performance analytics reviews offer you a in-depth breakdown of agent things to do, consumer interactions, and operational bottlenecks, so you can make educated selections that cause measurable enhancements. With QEval, you don’t just get experiences—you can get the applications and recommendations to act on them.
Etech’s impressive technology methods and expert leaders have an understanding of your company needs and acknowledge the strategic insights your model should push success.
✅ unforeseen Rewards outside of compliance Really don't miss this chance to rework your Speak to center functions! routine a gathering with our industry experts:
Metrics like handle website time, CSAT scores, resolution rates, and actionable insights are essential to success in 2024. absent are the times of concentrating exclusively on connect with volume. Now, it’s about digging into the quality of Every single interaction and driving genuine results. all set to just take your simply call Centre performance to the next level? Enroll at QEval University and ???? Listen to Shawndra’s entire Perception here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
no matter if it’s minimizing get in touch with periods, increasing agent efficiency, or enhancing the overall client working experience, our options are created to push genuine effects. wanting to see how QEval can make a distinction as part of your operations? Make contact with us now to learn more. Get hold of Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mix of treatment, have faith in and Electrical power brought on the enterprise is what makes the culture at Etech exclusive. Our CEO regularly states, “If we take care of our persons, the numbers will manage by themselves.”
boosting your Make contact with Middle’s functionality doesn’t ought to be sophisticated. With QEval University, you’ll achieve usage of vital equipment and teaching that deliver exact, measurable improvements in agent general performance.
Meet Malisha, a shining star on our Customer Service workforce! From tackling jobs to experiencing fun workforce activities, Malisha is familiar with how to help keep the stability among operate and Engage in. Her beneficial Mindset and group spirit make her a joy to work with.
a bunch of devoted leaders in the Speak to Centre industry who will be passionate about generating a impressive difference for our
Listed here are just some crucial characteristics of what we provide: ✅ specific insights into agent general performance by way of in depth analytics
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